Had troubles with our Sprinter RV, called at 4PM and they said come on over. Repaired in less than an hour. FANTASTIC service, friendly staff, and beautiful facility??
Our sales person, Bin, was outstanding. My wife contacted the dealership by phone, we live in Tallahassee 5 hours away, Over a couple of months Bin worked to find us a Smart car to meet the specifications we wanted. On our second trip to Gainesville they showed us an electric which we fell in love with. We had not intended to purchase that day. We wanted to hold out for a convertible but we could not pass up the deal they offered us. We came back 3 days later to pick it us. Everything was ready when we got there. Wonderful people.
Dillon Hastie has been my service rep for 6 years. His knowledge, people skills, genuine concerns for your car problems, attentiveness, and making accommodations for your convenience and satisfaction has been paramount and appreciated. His kindness, expertise, and willing to go above board are qualities which makes him an exemplary employee; I'm always in great "hands" with Dillon Hastie
My sales agent was Angie Monroe. OMG! What can I say? This is the fourth Vehicle that I have purchased from Mercedes Benz of Gainesville. I purchased a pre-owned vehicle each time but I was treated as though I were purchasing a top of the line vehicle each and every time. My recent purchase was facilitated by Ms. Angela Monroe. She took care of me like I was family. She was professional at all times and even arranged to deliver my vehicle to me! I am so pleased with my new car. Thank you Angie!!
What an awesome experience! These fine people know how to take care of you And put you in a beautiful vehicle!
Amazing!!! We were driving up from Miami to Kentucky and about an hour south of Gainesville our ML350 air stopped blowing air. In a panic I checked for the closet service center and called. Once I was connected to a service advisor he scheduled for me to come in so they could take a look. Once we arrived they took care of us almost immediately. We asked for a lunch suggestion since we knew it may take awhile. We had a delicious lunch and headed back. We waited a short time when our advisor came out to say the vent doors needed adjusting and a system update. Everything was fixed and our car was ready!! We continued our trip with nice cold air. Thank you.
They treat one and all the same..... like family. What an enjoyable experience. Mrs Angela Monroe is the consummate professional. She seems to know just what needs to be done to make one feel great leaving and looking forward to continuing the relationship. Greg Wells