This was our first experience with this dealership and it was fantastic. My wife and I came over from Flagler county because we had worked with Donnie when he was at the Volusia county dealership and he did not disappoint. He delivered the vehicle we were looking for in a professional and friendly manner. Gary the sales manager was great as were the rest of the staff. It was worth the trip. Thank you Donnie for such a positive experience.
Angels on earth!!!We cannot say enough good about this dealership!From the top, David Ossi has always been so pleasant to chat with since he took over! He always made time for me to drop in out of the blue and attend to my service concerns. I just made a purchase and a trade and he took care of me personally. I am a very difficult-to-please client!This never bothered him! What an amazing leader!Gary Martin is another angel!He worked like crazy to get my deal through all the way to 8 pm. Angela, a new acquaintance to me....never gave up!I harassed her and Sasha till 8:30 pm!Then again, the very next day. Angela kept smiling and saw us through. My wife and I fell in love with her. What a blessing she is!Ritchie, the Service Manager, is a hands-on person who can explain anything to a dummy like me and make me understand! After many years of experience he indeed is an expert! He is another pleasure to talk to. Jimmy, now the Guest Services big honcho, has dropped what he’s doing to answer my questions over the years! He’s another angel!Alonzo, my service advisor, listens, understands and is never pushy! You’ll like him too. Every person here is friendly, charming and always smiling.....Briana my texting buddy, Sandrine, Ken.....just every one!I’m a senior citizen and have never experienced a dealership like this in my 35 years in California! I moved here 6 years ago. I drive 110 miles to come here from deep in the Shores and have never regretted it!!I’ve dealt with this amazing entity for the past 5 years and highly recommend it. Thank you angels!Rai like Rye bread.
Great service . My Service Advisor "Bill" and my Tech "Ian" were both absolutely great! Listened to the issues as I explained them and even took me into the service area to go over some warranty work requirements. Had two (2) key fobs reprogrammed, glasses holder remounted to be replaced, TSB for the braking system's software updated with additional diagnostics performed resulting in the need to replace a weak motor-mount. When they finished with repairs and verified warranty parts ordered; we settled the bill for less than I had anticipated and the car was returned looking like new with the windows cleaned and the tires shined!Thumbs up to both you Gentlemen and a BIG shout out to the dealership for having a nicely presented, clean and comfortable waiting area as expected at a Mercedes Benz dealership.