Mike had my car out and washed faster then I anticipated. The service department has always been attentive to my concerns. Waiting area is pleasant with good snacks.
My first car was a Mercedes Benz and it has set the standard of my vehicle expectation. My Mercedes-Benz of Gainesville experience has always been pleasant and successful. I always appreciate the customer care my family receives during service appointments. I also enjoy the complimentary sodas?
Everyone was very friendly and accommodating. I bought my vehicle at a different dealership, but I will most likely purchase my new car here today hen the time comes.
Dillion is such a great guy to deal with , always accommodating and always looks out for you and your vehicle I have been buying and servicing my cars here since 2002. Enough said
I purchased my Mercedes ML 330 new from Mercedes Benz of Gainesville 5 years ago. Since then my vehicle has received impeccable service from the dealership’s outstanding service department. Dillon Hasty and the service department team continue to take excellent care of my vehicle and deliver outstanding customer service. I can’t imagine going anywhere else to have my vehicle serviced. They’re the best!
Dillon was very professional and was great to work with, he helped my daughter with a tire issue quickly and professionally. We have worked with him in the past and made is a pleasant experience once again.
I’ve had my C300 for 3 years now and have had several visits to the service department, both for routine scheduled maintenance and also when there was a problem with the car. Dillon Hastie has been my service advisor each time. He is always kind, courteous, caring, and professional in dealing with me. If he doesn’t know the answer for any of my questions, he researches and gets back to me as soon as possible. He anticipates and offers a loaner car if the service will be lengthy, otherwise, there is a shuttle service that can take me home if that’s what I desire. He keeps me updated with progress on the car. I trust Dillon’s advice, and so far, he hasn’t let me down. Additionally, the car is always returned to me clean, which is something I appreciate.
Dillon and Scott are absolute professionals! They are honest, will help you find the best service solution (to include rebates/discounts), and really pleasurable individuals to interact with. This is the best service team I have ever worked—to include other Mercedes dealers, BMW, Volvo, ect.
Michael has serviced my vehicle for 3 years. He has always been professional and honest in his evaluation of my needs. He works with me to find the least expensive solution that solves the problem. I can't say enough about his consistency and helpful attitude.
I have used several Mercedes Service departments. Gainesville is the best. Dillon is a top notch Service tech. I always request him. He is a problem solver and always has a listening ear.